FAQ

Managed IT clients get priority response with timelines built into their plan. Most issues are handled remotely within minutes, and when something needs hands on-site, we're local to Bathurst so we can usually be there the same day.

No. Our managed IT plans are month-to-month because we would rather earn your business every month than lock you in. We are happy to walk you through exactly what's included before you commit to anything.

Not at all. Most of the businesses we support across Northern New Brunswick have between 5 and 50 employees. We scale the plan to your size, so you get enterprise-grade monitoring and security without paying for an in-house IT department.

We layer your defenses with managed antivirus, firewalls, email filtering, multi-factor authentication, and regular backups, and we monitor for threats around the clock. We also train your staff to spot phishing, since most breaches start with a single click.

Yes. We handle the whole migration of email, files, and Teams with minimal disruption, and we right-size your licensing so you are not paying for seats or features you don't use. After that, we manage and secure your tenant as part of your plan.

We do. As part of the MicroAge Canada network we source laptops, desktops, servers, and networking gear from Lenovo, HP, Cisco and more, then configure and deploy everything so it's ready to use on day one.

We are based at 400 MacDonald St in Bathurst and serve businesses throughout Northern New Brunswick. Remote support reaches you anywhere; for on-site work we cover the greater Bathurst region and surrounding communities.

Most small businesses land between a set per-user monthly fee and a flat plan based on device count. The honest answer is that it depends on what you have, which is why the assessment is free and the quote is flat, no hourly surprises.

Absolutely. We are a bilingual shop in a bilingual region, support happens in whichever language your team works in.